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Frequently Asked Questions

Rapid Fire Coffee, Creamer & MCT Products

How often can I drink Rapid Fire Keto Coffee?

Everyone is different and depending on your caffeine tolerance, you may drink it 1 to 3 times per day.

Can I mix Rapid Fire Keto Coffee with Keto Creamer or MCT Oil?

It’s not recommended, as the coffee already has MCT oil and the other creamer ingredients in it.

What if I want to use my own coffee but get the benefits of other Rapid Fire products?

Since you may be particular with your coffee brand, you can replace your creamer with a Rapid Fire Creamer or add Rapid Fire MCT Oil for added benefits.

Does my coffee or creamer need to be refrigerated?

No, that’s one of the many benefits of Rapid Fire!  You can store your coffee or creamer in a cool, dry place such as a pantry.

What other ingredients besides coffee are in Rapid Fire Keto Coffee?

MCT oil, coconut oil, grass-fed butter, and Himalayan pink salt.

How much caffeine is my Rapid Fire Keto Coffee?

Rapid Fire Keto Coffee has 150 mg of naturally occurring caffeine.

Is Rapid Fire Coffee sweetened?

There is no added sugar, only naturally occurring sugar from the milk source.

Sometimes the ingredients clump together, how do I avoid that?

We suggest adding your coffee or creamer into a cup before pouring your hot water or coffee; then mix well.

Is Rapid Fire Coffee organic?

Only the coffee beans used in the Rapid Fire Ketogenic Coffee are organic.

Are Rapid Fire products gluten free and soy free?

Yes, the coffees, creamers and MCT oil are gluten free and soy free.

Does Rapid Fire have artificial colors?

No, Rapid Fire does not include any artificial colors or flavors.

Do Rapid Fire Coffees or Creamers contain fructose or hydrogenated soybean oil?

There’s no high fructose corn syrup solids or hydrogenated soybean oils.

Will the MCT Oil alter the color or flavor of my smoothie or hot beverage?

No, it’s colorless and unflavored; which makes it perfect to blend with many beverage options.

Rapid Fire Slim Tea & Beauty Tea Products

How often can I take Slim Tea?

Everyone is different; however, we suggest taking it 1 to 3 times per day.

Will I lose weight taking Slim Tea?

Yes, taking Slim Tea on a regular basis alongside a healthy diet and exercise program may help you lose weight.

How often should I take Beauty Tea?

We suggest 1 to 2 times per day.

I prefer iced tea; can I convert Beauty Tea to iced tea without deterring the benefits?

Yes, hot or iced, you should expect the same effects.

Rapid Fire Orders

I have a question about my order. What should I do?

For inquiries, please email our Customer Service Department at: info@getrapidfire.com or call: 1-800-822-4320 Monday – Friday 9:00 am – 5:00 pm, EST.

Will I receive a confirmation number when I place my order?

Yes, you will receive a confirmation number via email after you place your order.

When are orders processed?

Orders are processed Monday – Friday, during business hours 9 am – 5 pm EST (closed on weekends and holidays). Therefore, if we receive an order after business hours or on a holiday, it will be processed on the next business day.

What is the return policy?

We stand by our products 100%. If you’re not satisfied with your purchase, please contact our customer care team at info@getrapidfire.com or 1-800-822-4320 M-F 9:00am - 5:00pm EST. We offer a 30-day money back guarantee, and we are happy to issue a refund or exchange if you are not satisfied with your purchase. In case of a refund, the cost of the return shipping cost will not be repaid.  

*We reserve the right to change or amend this policy.

I want to place another order but misplaced my login. What should I do?

After you click on “Log In”, then choose “Forgot Password”. You will receive an email that will prompt you to reset your password.

What is the coupon policy for the webstore?

If we have any online coupons, they will only be accepted at www.GetRapidFire.com. The coupons are limited to one offer per person and for a one-time use. They are not valid with any additional promotions, discounts, or coupon codes. The coupons are not applicable to bundled product specials.

Rapid Fire Shipping & Billing

How long will it take for me to receive my order?

Once your order is processed, it will take 5 to 7 business days or sooner (depending on shipment location).

How will my order be shipped?

All orders are shipped via USPS Ground.

Do you offer expedited shipments?

No, all orders are shipped via USPS Ground.

Can you ship to a P.O. Box?

We do not ship to P.O. Boxes, please provide an actual street address.

How do I know if my order has been shipped?

You will receive a confirmation email once your order is shipped with a tracking number.

I have not received my order and it has been over 7 business days. What should I do?

You will receive a confirmation email once your order is shipped with a tracking number. You can track your order using that link. Occasionally, due to inclement weather or situations out of our control, the transit may be delayed. Please contact our Customer Service Department at 1-800-822-4320 for further questions.

Will I be charged shipping fees on my order?

Total orders of $30.00 or more qualify for free shipping. All orders $29.99 and under are charged $6.95 for shipping and handling.

Do you ship outside of the U.S.?

No, we only ship within the 48 Contiguous U.S. (excluding Hawaii, Alaska or Puerto Rico). However, our products are available at major retailers nationwide.

Do you sell my personal information to any third-party database?

The personal information you provide will be used to ensure deliveries to you, the credit assessment and to provide offers and information on our catalog to you. The information you deliver is only available to Keto Science and will not be shared with other third parties.